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Owned and operated by Tristelle Lifestyle, our team is here to help with saunas, massage chairs, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can also log into your account to view the latest status of your shipment at any time.
What is your return policy?
We offer 30-Day Returns on eligible items. If your sauna, massage chair, or red light therapy mat does not meet your expectations, please contact our team to begin the return process as outlined in our Return Policy.
Can I exchange a product for a different model?
We are happy to help with exchanges within the return window. Please reach out to our support team so we can guide you through selecting the right infrared sauna, traditional sauna, or massage chair for your space.
What type of power supply do your infrared saunas require?
Most of our infrared saunas operate on a standard household outlet, though larger models may require a dedicated circuit. Specific electrical requirements are listed on each product page so you can confirm compatibility before ordering.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use gentle radiant heat at lower ambient temperatures, while traditional saunas heat the air to higher temperatures for a classic steam experience. Our product pages detail the design differences to help you decide which suits your lifestyle and space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Timely Responses
Our team aims to respond to every inquiry within one business day so you are never left waiting.
Secure and Private
Your personal information is protected with industry-standard encryption throughout every interaction.
Refined Quality
Every sauna, massage chair, and therapy mat is selected to meet our standard of enduring craftsmanship.
30-Day Returns
If your purchase does not feel right, our return process is straightforward and backed by our Return Policy.
